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"Oculus isn't working correctly" error message

xVectorPrimex
Level 2

Hello there, I've been trying all night to figure this out and am having no luck.

I have been trying to connect my quest 2 with a third-party link cable, it briefly connects then in the quest I get shown a three dots loading screen, sent back to the main menu and then disconnected. The error "Oculus isn't working correctly then appears (which is super specific and very helpful, lol).

 

The Oculus app also says I'm connected to a USB 2.0 port when I'm in fact not. For reference, my pc is an Asus fx705d laptop. The cable I purchased is a KRX link cable sold on Amazon

 

I have tried uninstalling and reinstalling the app 3 times among other things, any help would be greatly appreciated.

2 REPLIES 2

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello, please open a support ticket with us here and we will be happy to assist you, Thanks!

PITTCANNA
Level 12

make sure in the nvidia control you set the dedicated gpu for the oculus app.
https://www.nirmaltv.com/2018/03/07/set-default-graphics-card-windows

also try a different port, there is a usb 2.0 port on that pc, make sure you put it in the usb 3.2 port there the ones closest to the 3.5 mm audio jack.