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"Unable to Add Payment Method" on the Oculus app

N1no15
Level 2
So I went to add a payment method to my account to buy a game for my Oculus Quest, and I put in all the info of my gift card, selected "Add", and then a window pops up saying "Unable to Add Payment Method."  I even made sure all the info I put in was correct.  Is anyone else experiencing this issue?
5 REPLIES 5

BloodyShadow
Level 4
I had this issue, I eventually managed to add a paypal account but am now getting this message when attempting to purchase a game:

"We've noticed unusual payment activity on your account and for your security, payments have been disabled. Please contact support for assistance."

Ticket submitted, been a full week with no response or help. 

BloodyShadow
Level 4
bump

bartclaeys
Level 2
I have a similar problem, tried to buy the Oculus Quest today, but paying with either my credit card or Paypal resulted in an error. I then went ahead and created an Oculus account and linked it to Facebook, but paying while being logged into that account didn't work either. I did add a payment method directly to my Oculus account without any problems, but that payment method is not being used when purchasing hardware (you have to re-enter your details). I have the feeling my account got flagged for some weird reason.

matthew-brown
Level 2
Same issue. Support have been terrible in providing any update. It’s now been 3 weeks and i’ve been unable to purchase anything as I cannot add cards and PayPal has been flagged. 

Brestin08
Level 2
How do I fix the ‘disabled payment‘ problem?!?!