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"Your headsets Displayport isnt plugged in" error message when in the middle of a game. Rift S.

Elevenbravo11b
Level 2

My kids have been experiencing this problem when playing games. Games from the Oculus library and Steam library. They will be in the middle of game after have been playing for 10-20 mins when their screen on the headset goes out and a pop up on the desktop monitor say "Your headsets Displayport isnt plugged in" and we have to restart Oculus software. The sound also makes a pop from the headset, I assume thats from the VR crashing. The cable looks to be in good condition and they are not getting crazy with the cable. They are pretty stationary when it happens. 

 

Things I tried

  1. Rebooting
  2. Closing all other software on the PC
  3. Turning off Antivirus
  4. Unplugging and replugging the display port
  5. Unplugging and replugging the USB
  6. Moving the USB to a different port
  7. Moving the Displayport to another port
  8. Unplug and replug the displayport into the headset
  9. Disable Nividia sound driver (tip I saw on these forums)
  10. Disabling Nvidia Shadow Play/ Overlay.

Things I guess Ill try next

  1. Uninstall and reinstall Nvidia drivers
  2. Move the headset to another computer
  3. Order a new displayport cable (on backorder....!)
1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello @Elevenbravo11b If you haven't already please open a support ticket with us here and we will be happy to assist you. Thanks!