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silicone facial piece

mauku12
Level 2

I bought an oculus quest 2 in january and didnt get a silicone facial piece in the box, but it says im not eligable to get one shipped to me. can someone help me with this one, i really need it as i get pimples and rashes from it and it just hurts to use as its not super soft and sometimes feels like sandpaper.

 

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Here at Meta Quest, we take health and safety seriously. For us to assist best, and look into getting that silicone cover out,  please click here to contact us and get in touch with an agent: https://metaque.st/Support