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warranty claim form

thebaron
Explorer
hi how do i submit a claim form to obtain warranty service
5 REPLIES 5

cybereality
Grand Champion
As I mentioned in the other thread, I would not assume the hardware is broken. It may be a software issue with your computer. However, feel free to reach out to Oculus Support for help. 
https://support.oculus.com/
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

thebaron
Explorer
hi how do i go about finding out that it might be a software issue

cybereality
Grand Champion
You can start by making sure Windows Update is fully updated, and getting the latest video drivers for your GPU. Then maybe try a few different apps or games (from the Oculus Store) and see if some are better or worse.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

thebaron
Explorer
hi ive just checked everything all up to date where do we go from here thanks for your help

thebaron
Explorer
still need help