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what do you do when the pairing for the oculus quest 5 digit number doesn't work?

77AI77
Honored Guest
Hi
Have received oculus quest download app on phone but 5 digit code not recogised help?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager
Hey @77AI77, if you're finding the code isn't working, I recommend restarting both your phone and headset then try again. If it still isn't working, I recommend a factory reset on the headset.

To do a factory reset, follow these steps:

1.Power off your Quest
2. Hold the power and volume down (-) button together until you get the boot screen.
3. At the boot screen use the volume buttons to highlight Factory Reset and press power button to select it.
3. Highlight Yes using the volume buttons and press the power button.

If you're having problems turning your Quest after the reset, hold down the power button for 30 seconds. If you're still having issues, please contact support at https://support.oculus.com/.

Thanks!
-Rick
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beaker9
Honored Guest
I had the same issue. Solved with the full factory reset. Rest of set up worked as expected.