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wont connect to oculus severs in app

DabBoi
Level 2

im trying to download the app and it says "cant connect to oculus severs" and im like "how like how i have wifi" and i get so frustrated.

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey DabBoi! We see you're receiving an error message when trying to download the Oculus app. We understand how this is frustrating when you're trying to get things up and running and we want to help. Here are a few tips to help with this:
 

  • Try turning off your Wi-Fi for 30 seconds and then turning it back on. Then try downloading the app again.
  •  Try restarting the device to which your are trying to download the app. 
  • If you have the option to connect to 5G, try connecting to 5G.

 

If you still need help once you have tried these steps, please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page. Then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.