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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 24 replies
  • 7 kudos

Resolved! Facebook Account banned

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Can't use mail address with "-" and can't make support tickets

I want to change the email address of my Meta account but never get confirmation code mails (apparently because the "new" address contains a hyphen). So I tried creating a support ticket about it, but can't do that either, it just says "Something wen...

itkXR by Level 2
  • 1 replies
  • 0 kudos

AuthModule returned invalid device scoped access token

Hello there, i just can't find any bugfix for the issue I can't see my profile picture at navigation panel, if I try to open any paid game it crashes and if i try to interact with the store products it returns "Authmodule returned invalid device scop...

Moving account from one Quest 2 to another Quest 2?

What's the most efficient way I can transfer my account and other data/settings from one Quest 2 to another one and ensure minimal or no data loss? Background: I got a Quest 2 from my company to work on a project. That project is now complete, and I ...

False account suspended

First off my main account horzion worlds servers crashed and it was removed from alot of people’s game library then was put back. The second time it happened within the week of March I everyone got their stuff back in there library but mine it’s been...


Bought Game, Didn't appear on library, now it's missing on store?

I just bought Lone Echo for the quest 2 through the headset. I got the email from oculus proving that the purchase has went through, as well as bank statements showing the money taken out of my account as well as an email from paypal also confirm the...

Zybun by Level 2
  • 3 replies
  • 0 kudos

Unable to change facebook account

I was just hacked last Sunday and lost access to my quest 2 account. I lost all the games which i have paid for the last 2 years. I tried using my new account since the codes to reset my password were all invalid, but was my old account was locked. I...

Resolved! My account won’t load.

 “Unable to load. Please try again later.“ is what my oculus says when ever I go to my account. This has happened before and I factory reset and it fixed it. I month or two later it’s happening again. I don’t wanna factory reset and lose my progress ...


Multiple Household Headsets sharing games?

I plan on purchasing a second Quest 2 for my girlfriend who lives with me. We are hoping to play my coop games together, are we able to share the games I have already bought? I recently spent over $300 on the Oculus store for Black Friday, I would ha...

change username only once every 6 months?

Seriously? What is the actual reason for the limit? It sounds really stupid. Isn't it a game I paid my own money for?! It's easier to change the government issued ID name than the Oculus username. 

Di-man by Level 2
  • 0 replies
  • 0 kudos

Resolved! Scam and irresponsible to its customers

Let me tell everyone about customer fraud, irresponsibility, even changing white for black and white, even I have to say because I don't believe a big company like Oculus to that extent! My personal Facebook account was taken over by hackers, then ha...

selling quest 1

when i factory reset can another account be added after to so they can use it, and will my account be disconnected so they cant use my games and account?

Shared device not showing up in app

I currently have an Oculus Quest from my friend, which I use for development purposes and have added a second account for me. He has paired it with his phone before.On my account, the device doesn't seem to be in developer mode, but it is on his acco...

MarekLg by Level 2
  • 0 replies
  • 0 kudos