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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 2040 Views
  • 28 replies
  • 8 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Stuck On Meta Logo -> Factory Reset -> Dead (Quest 1)

I hadn't used the Quest 1 headset in a few weeks, but I kept the battery topped off by plugging the air link from time to time. Today I just happened to notice a glint of light coming out of the headset. I peered in and noticed the Meta Logo was bein...

Gene2 by Level 2
  • 119 Views
  • 4 replies
  • 0 kudos

v40 update bricked Quest 2 headset

The v40 update started yesterday, after it was downloaded my headset rebooted to the blue meta logo and got stuck there, I left it overnight to see if it would complete, no luck so tried a hard restart this morning by holding down the power button, t...

Bricked Quest 2

I picked up my quest to start using an exercise app and the headset is asking for a pattern. I never set a pattern. In addition, when I go to the app as instructed, to bypass the unlock, it states that my headset is not "seen" and gives my serial num...

My Quest 2 suddenly died?

Last night my Quest 2 screen suddenly bugged while i was playing, it showed just a static greyscale screen like old TVs when they didnt had signal and a loud white noise, after some 10 seconds the headset turned off and dont turn on since. the led in...

Phvpark by Level 2
  • 281 Views
  • 1 replies
  • 0 kudos

Brand new oculus no updates no store no nothing

I bought a brand new oculus yesterday, just my luck facebook goes down. Before that though I'm on the line with support trying to get my phone to detect the headset so i can use the mobile app (it was detected on start up but lost it somehow after he...

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