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Cannot add payment method

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?

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Resolved! Teen cannot ask for permission for game

My son is trying to reqeust access to Pavlov Shack. When he finds the game on his app there is no option for him to request for parental permission.I am linked to his account and I have notifications on.What do we need to do?Cheers

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 3516 Views
  • 55 replies
  • 9 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Quest 2 In-game Movement is Incredibly Buggy

I just got my Quest 2 for Christmas and ever since I started using it, the movement in all games as been extremely buggy. Whenever I try to move in games such as Onward and Pavlov, the games act as if I hit a wall and just stops or moves in stutters....

QUEST 2 Controllers defective, Supplies of replacements limited

I recently bought a 128gb Quest2 through MDG finance. I've been playing it for less than a month with the batteries that came with the device. Upon replacing the batteries just this morning, The right controller completely died in the middle of a gam...

P0PT4RD by Level 4
  • 842 Views
  • 15 replies
  • 1 kudos

Oculus Quest 2 Controllers wont turn on

My Quest 2 Controllers won't turn on. Unpairing and trying a repair won't do anything as the controllers don't turn on. I've changed the batteries, recharged the batteries, restarted my Quest 2. The controllers don't even show a light.

Worst support I've ever experienced.

I am honestly surprised by the lack of support on the Oculus Products. Long story short.Right controller suddenly died. > Created a ticket (5075396) > waited for response.I keep on getting emails that my ticket has been updated, but the email is empt...

Trools by Level 3
  • 375 Views
  • 10 replies
  • 1 kudos

Left controller not working

So recently my left controller stoped working so I checked the battery compartment to change the battery then I found a strange residue and a liquid so I took out the batter cleaned the controller popped in a new battery but to no avail it didn’t wor...

Controller Replacements

HEY, WHEN ARE CONTROLLER REPLACEMENTS GOING TO BE AVAILABLE??? I notice that there have been SO MANY requests for these, you've created their own labels. Any update on supply? thanks

Can't use triggers for certain interactions (WEIRD ISSUE)

Hello, all, I am having a glaring issue with my oculus. Everything works fine until I boot up oculus link. I first noticed that the triggers weren't working for me in phasmophobia. Then, maybe a week later, I now notice that the laser pointer that co...

Factory Reset

'I have just recently factory reset my Quest 2 to fix a problem with my link cable, but when I tried to finish the setup, I was unable to since my left controller's broken (as well as lost). Is there any way for me to finish the setup without two con...

Controller LED light won't go off

I noticed a few days ago my right controller LED light remains lit. The controller worked so I didn't think it was an issue. However, today I notice that it is on 24/7 and has drained the battery. Anyone know how I can fix this issue? I unpaired and ...

Right Controller stopped working

After almost a year of using the Quest 2 the right controller stopped working (which was already a few months ago). I found out that the batteries don't connect properly with the metal plates in the controller. I tried to thicken it out with aluminum...

Ayzham by Level 2
  • 301 Views
  • 0 replies
  • 0 kudos

I*s there any Oculus rift s controller alternative I could buy?

So my right-hand oculus rift s controller has broke, I've contacted support about it and they said that there is no replacement on sale for my region and I can't buy another one.Is there an alternative type of VR controller I could buy or is there an...

Anonymous by Not applicable
  • 1535 Views
  • 5 replies
  • 0 kudos

Resolved! Controller Stick Doesn't Work Properly

I'm using an Oculus Quest 2 and the stick on the left controller has an issue. It keeps thinking that I am moving it backwards even when I'm not, and is very slow when I try to move it forward. Does anyone know how to fix this?

My left controller isn’t working, like at all

So I’ve have my quest 2 for about a year now and I’ve had fun with it but one day my house got flooded when it was raining really badly and my controllers were in the water. I didn’t want to do further damage so I didn’t play until a couple days, and...

Kuri5u by Level 2
  • 364 Views
  • 1 replies
  • 0 kudos

Controller Pairing Issues

https://www.youtube.com/watch?v=A6Rx1oghxiY&t=90sThis isn't my video. but it shows the exact same problem that I am experiencing. My controllers started to just not be picked up by me Oculus (Quest 2) and I check to see the paired controllers and not...

Rift cv1 sensors stops working after 1-10 minutes.

After 1-10 minutes of use in vr either one or two sensors gets "poor tracking quality" in oculus and either my controllers and my headset stop tracking or just my controllers. I looked in the logs and got the same error message for both my sensors: 1...

Anonymous by Not applicable
  • 827 Views
  • 8 replies
  • 0 kudos

Quest Gen 1 Right Trigger Firing Incorrectly

Hello, I bought an Oculus Quest 1 back at launch and never had any issues with it. I hadn't used it in a couple of months and decided to get back into it a few days ago. For the first couple of hours I had no issue, but then the right controller star...

Controller Pairing Issue

https://www.youtube.com/watch?v=A6Rx1oghxiY&t=90sThis isn't my video. but it shows the exact same problem that I am experiencing. My controllers started to just not be picked up by me Oculus (Quest 2) and I check to see the paired controllers and not...

Oculus quest 2 replacement right controller

Ordered and received a new replacement right controller directly from Oculus and the right replacement controller will not turn on at all! I tried using 9 different batteries that will work in the left controller but not the right replacement control...

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