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Forum Posts

(Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Issue - When Guardian is disabled Quest 2 brick

Edit: This is a duplicate of this post, but here I report the issue.Hi. I just discovered an strange bug. HardwareOculus Quest 2 (128 GB)OS Version: Latest (21/04/2022) no Public ChannelToo long didn't readGuardian bricks the headset when (Guardian) ...

SoyNexZ by Explorer
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  • 4 replies
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Resolved! Avatar creation error? (Network Connection Error)

I’ve been experiencing this weird profile error regarding my oculus avatar. Weirdly, I’m still able able to see my avatar in-game, through both oculus parties and Pokerstars. I guess my issue is that it won’t show up on my horizon profile. Any fixes ...

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Flash Sale Cannot Buy Gaming Essentials Pack Error 2078011

Hi all Really annoying error - getting a purchase failed  error message 2078011 error when trying to buy the flash sale bundle. I have two of the apps. Never had an issue before with part bundle purchases. But it seems it is fairly common from a quic...

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usb 3.0 repeated disconnect issue

this issue started after 1 session of stable connection using usb 3.0 with the same cable, and same port. However, after taking a break and coming back later, my pc refuses to stay connected to the quest when using 3.0 ports. My usb cable (which has ...

The Horizon code keeps having error.

I was going to play beat saber, but I can't because the horizon code won't let me, and after trying countlessly and being locked out for an hour, I've typed it in the website correctly each time, but on the headset it says an error occured, and it al...

STUCK ON PAIRING SCREEN TRACKING NOT WORKING

Just received my quest 2 yesterday, and I'm stuck on the pairing screen. The app shows that the Oculus and both controllers are connected, but in the Oculus, the middle dot is stuck and it cannot detect the tracking controllers. I've restarted it num...

Casting to PC's browser not working since latest update

As the title says. I already tried fixes like resetting both quest2 and my pc or router/modem, disconnecting devices from wifi and connecting again and nothing worked, sometimes when i'm stubborn enough and tries to cast dozens of times it works even...

Pshemson by Explorer
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  • 3 replies
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Oculus software install keeps stopping after so many tries

I keep getting the error message below. Please help [Warning] [7/15/2022 4:03:45 PM] Error submitting Marauder packet:System.Net.Http.HttpRequestException: Error while copying content to a stream. ---> System.IO.IOException: Unable to write data to t...

"Can't reach Oculus service" error

Hi, I'm getting en error says "Can't reach Oculus service. Please try restarting your computer. If that doesn't work, try repairing your Oculus app". Please find the details below: I am receiving this error on PC application. I could download the app...

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Kiwixi by Honored Guest
  • 608 Views
  • 1 replies
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Quest 2 will NOT connect to the WIFI at all

I've tried rebooting, factory reset on the Quest, factory reset on my modem, changing passwords, signing in and out of the app on my phone but NOTHING works. It is currently a very expensive paperweight, how do I fix this?

TAJack by Honored Guest
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Rift S won't install oculus software

Hello! I've been trying to install or repair my oculus software for a few days now, because when I tried opening it, it would be stuck on "checking oculus status" for ages, and then tell me it won't work. Every time I try load it gives me an error an...

After V38 update: Lost tracking when I look to my right.

Ever since I've updated to V38 I keep getting the lost tracking error while playing my flight sim. - Meta Quest 2 V38- Stationary (siting at a desk)- PCVR (Oculus windows app V38)- DCS flight sim- Oculus link cable- Ample lighting (never had a proble...

RogerKemp by Honored Guest
  • 702 Views
  • 3 replies
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Keep black screen in oculus link after closing a game on PC

I use quest 2 to connect with my PC. Each time a close a game on PC accidentally or the game crashed, oculus link will be freezed and keep black screen. However, it will be fine if i close the game in quest 2. I need to reinstall the oculus app on pc...

YauFeel by Honored Guest
  • 516 Views
  • 1 replies
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Solution for unable to install from Rift Store

This is mainly for Beat Saber, but there is an option to download other games as well. I was unable to download the latest version of Beat Saber and kept getting the message "Oculus - Store Notification - Sorry, we couldn't install Beat Saber. Visit ...

Resolved! No Oculus Home and no devices registered

Hi! This issue started at 2020-12-16. I get this error always when I use my headset:I have the latest Oculus software, the latest drivers, I have internet connection, the firewall doesn't block the software (as everything else is working fine). I hav...

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g0phr by Explorer
  • 1658 Views
  • 7 replies
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Install Error During Software Install Please Help

I recently purchased on Oculus Quest 2 and I found out that in order to play games on my PC I have to install the Oculus software on my PC. So I went to the website and began downloading the Oculus software in order to move forward in my attempt to p...

Its been 10 days and I still cant get Oculus to install

So for some reason Oculus decided to uninstall itself when i tried to repair it, which it told me to do, and now it wont let me reinstall it. Ive tried restarting, reinstalling, deleting files, safe mode, reinstalling the installer, giving it admin p...

Reepus by Explorer
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  • 2 replies
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Oculus home installation error

i recently got a rift s and am trying to install the oculus home app onto my pc, the app starts off downloading but then when it proceeds to install the downloaded content it brings up an error at a consistent progress threshold. I've tried reinstall...

Rekindled by Honored Guest
  • 522 Views
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