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Cannot add payment method

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?

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Resolved! Teen cannot ask for permission for game

My son is trying to reqeust access to Pavlov Shack. When he finds the game on his app there is no option for him to request for parental permission.I am linked to his account and I have notifications on.What do we need to do?Cheers

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 3520 Views
  • 55 replies
  • 9 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Meta Quest 2 Account Issue

Hi,I want to purchase Meta Quest 2 package, but my facebook account randomly was disabled on october 2nd 2022. I have no idea why, I have not done or posted anything remotely sketchy. I have also been unable to submit the requested ID because apparen...

Account Merging Loop

I've been trying to log into the Oculus PC app for a few days now and I keep getting stuck in this loop for merging my account, which has already been merged when I first created the account with my quest 2 (I think). Ill outline the problem to make ...

Resolved! Can't log in to Oculus Move through Facebook on Quest 2

I've been wanting to try out the Oculus Move app on my Oculus Quest 2 but I haven't been able to log in. I've been trying for many months and always have the same issue which is the following: I launch the Move app and it asks me to log in with Faceb...

GJ24 by Level 3
  • 581 Views
  • 8 replies
  • 0 kudos

Login problems, nobody care...

I need help from someone from Facebook team, but support doesn't exist. I have issue with my account more than one month. My phone with 2FA Google Authenticator app was broken and was changed to new one. After reinstall, my facebook account is not co...

Can't login to facebook via Oculus app

I try to login with facebook and it just brings me back to the login screen. I've tried uninstalling and reinstalling the app but it still won't work. I desperately need to access my payment methods. Can someone please help me resolve this issue or t...

Resolved! Error Performing Query - Facebook Login on Quest 2

Hi all, Just tried to log into Facebook on my quest 2 but even after changing the password and waiting 2 days for potential server side issues to resolve, I'm still receiving an "Error Performing Query" message, when trying to log into my account. I ...

Anonymous by Not applicable
  • 3521 Views
  • 9 replies
  • 2 kudos

Resolved! How to unlink Facebook account from my Oculus device?

I bought an OQ2 this month, so I followed the steps that required my to reactivate my Facebook account. Now, when I try to deactivate again the FB account my OQ2 literally becomes unusable. Zuck himself said we will have the ability to unlink Faceboo...

Facebook won't log in

I recently changed my password and went to use my Quest 2 and when I try to log in I get a never ending loading swirl. I have tried restarting my Oculus numerous times and it keeps doing the same thing.

jiggidy by Level 2
  • 258 Views
  • 1 replies
  • 0 kudos

HELP

HOW THE HELL DO YOU CONTACT A SUPERVISOR OR AT LEAST SOMEONE WHO KNOWS THEIR A$$ FROM A HOLE IN THE GROUND???NUMEROUS TICKETS OPENED SINCE MARCH TO HELP WITH AN OCULUS QUEST 2 ACCOUNT. MY SONS INSTAGRAM ACCOUNT WAS 29 DAY BANNED, THEN REMOVED, SO HIS...

Track headset location

Is there anyway to track a missing quest two? Track as in GPS, or the government tracks us via our masks, not as in the quest tracks my controllers to work in game.

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