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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 1683 Views
  • 24 replies
  • 7 kudos

Resolved! Facebook Account banned

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Unable to log into Meta to log into Oculus PC App

Hello Oculus Community, So, I'm trying to log into my Oculus App.I get redirected to my browser, try to log in with Facebook. White Screen. Ok, I'll clear my cookies and cache. That worked, but it just brings me to Facebook instead of logging in my a...

"Verify My Id" Is Broken

Hello, my issue isn't nessissarliy Quest product specific but it does affect it. Considering how Meta has made it nearly impossible to speak to a human being on Account Issues/Customer Support I am trying any available solution to get human support. ...

Resolved! Problems adding account and Facebook issue

I recently bought 2 Oculus Quest 2. I have them both set up with their own (and different) admin accounts. I have one of the devices with sharing turned on (the other does not have sharing turned on). I'm now trying to add an account on one of the de...

DisSW99 by Level 2
  • 7614 Views
  • 12 replies
  • 1 kudos

Account Merging Loop

I've been trying to log into the Oculus PC app for a few days now and I keep getting stuck in this loop for merging my account, which has already been merged when I first created the account with my quest 2 (I think). Ill outline the problem to make ...

Facebook Account on the Oculus Website

I have a problem with the oculus website. Whenever I try to log in with my Facebook account on the website, A blank screen pops up in the browser, with a single line of text, "Sorry, this content isn't available right now" in the top left. I have tri...

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Complaint: Purchased products locked to Facebook account

When I was.... a lot younger.... I made a Facebook, and thought it would be cool to post party pictures and every fun comment I could think of. Many years later, I now no longer want the people I "Facebook" know, or anyone else, to have access to tho...

Resolved! Error Performing Query - Facebook Login on Quest 2

Hi all, Just tried to log into Facebook on my quest 2 but even after changing the password and waiting 2 days for potential server side issues to resolve, I'm still receiving an "Error Performing Query" message, when trying to log into my account. I ...

Anonymous by Not applicable
  • 3452 Views
  • 9 replies
  • 2 kudos

Login Link Doesn't Work in Oculus App

Hi, I am trying to connect my Oculus quest to my PC using the Oculus app. When clicking the Continue with Facebook link in the app, it says to continue in browser but nothing happens. I assume that this is supposed to launch a hyperlink to allow me t...

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