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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 1681 Views
  • 24 replies
  • 7 kudos

Resolved! Facebook Account banned

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Stuck On Meta Logo -> Factory Reset -> Dead (Quest 1)

I hadn't used the Quest 1 headset in a few weeks, but I kept the battery topped off by plugging the air link from time to time. Today I just happened to notice a glint of light coming out of the headset. I peered in and noticed the Meta Logo was bein...

Gene2 by Level 2
  • 119 Views
  • 4 replies
  • 0 kudos

Factory Resetting Without Choosing To

We just factory reset our Oculus 2 as my wife did not want to be the main account associated on the device, went through the setup process and tried adding on a 2nd account. A couple minutes after installing apps from the 2nd account, the Oculus fact...

Resolved! Reset Refund?

I have been one of the victims of being locked out because of the pattern. I only have the option to factory reset, but I purchased games, if I reset, will I get my money back for the games that are erased?

Edit Avatar Crashing - Oculus GO

Hello all, I have recently picked up my Oculus GO again and found that it was in an "undesirable state". It was stuck in the three dot infinitely loading state when trying to boot. I attempted a fix I saw online where I connect via my app and turn on...

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