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Resolved! paypal not working

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?

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Resolved! Teen cannot ask for permission for game

My son is trying to reqeust access to Pavlov Shack. When he finds the game on his app there is no option for him to request for parental permission.I am linked to his account and I have notifications on.What do we need to do?Cheers

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 3290 Views
  • 50 replies
  • 8 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Resolved! Can’t use mixed reality camera on iPhone since v37

I have an iPhone 13 pro max and the option to use the mixed reality camera just vanished, I’m using iOS 15.3.1, quest 2 v37, oculus app 150.0 but as you can see there’s no option anymore on the right corner of the screenshot, I’m already contacted th...

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juant800 by Level 3
  • 1528 Views
  • 13 replies
  • 1 kudos

Unable to log into Meta to log into Oculus PC App

Hello Oculus Community, So, I'm trying to log into my Oculus App.I get redirected to my browser, try to log in with Facebook. White Screen. Ok, I'll clear my cookies and cache. That worked, but it just brings me to Facebook instead of logging in my a...

Oculus Client bugged out post account merge

So I just did the whole merge bs for the quest account and the oculus client won't boot up. It's stuck on the loading circle with the Oculus logo. Is there a fix for this or are we just waiting out the storm?

Account Merging Loop

I've been trying to log into the Oculus PC app for a few days now and I keep getting stuck in this loop for merging my account, which has already been merged when I first created the account with my quest 2 (I think). Ill outline the problem to make ...

"Can't reach Oculus service" error

Hi, I'm getting en error says "Can't reach Oculus service. Please try restarting your computer. If that doesn't work, try repairing your Oculus app". Please find the details below: I am receiving this error on PC application. I could download the app...

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Kiwixi by Level 2
  • 181 Views
  • 1 replies
  • 0 kudos

Oculus Software (Oculus App) Failing to Install

I've been looking into the new air link feature for the Quest 2 and when I download the Oculus Software it successfully gets through the download phase, but when it gets into the install phase, it tells me in big letters to restart my pc, as I've don...

Same device showing up multiple times on app

 I don’t know if this is why I am having issues with horizon worlds, but why is my device showing up multiple times on my app? I can’t even delete them. Uninstalled the app and it was still there after I reinstalled.

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Resolved! Quest and oculus phone app stopped connecting

İ can’t get my quest 2 to connect to my oculus phone app for streaming or sharing links any more. Both are on the same WiFi network.PS. İ have restarted both and İ have reinstalled the app.

No HDMI Connection on Oculus Rift

I recently purchased a new graphics card which was a RTX 3050 and had an original Oculus Rift that was never opened. I recently went to set up my Oculus Rift and as I was setting it up, I connected both of the sensors successfully, but the HDMI canno...

Oculus Quest 2 Blank Link Screen

Whenever I plug my Quest 2 into my laptop, all that I see is a blank screen. I plugged it into my friend's computer who also has an Oculus and it worked there but wouldn't work on my laptop when using the same cable. I have an HP Omen 15 and have uni...

Oculus App destroys PC Performance

When I launch my Oculus App, it literally "kills" my PC, meaning, it destroys the performance.I don't understand if this is a CPU or GPU issue, but it's nearly impossible to use any of my applications, once the Oculus App is up and running. Devices:I...

Anonymous by Not applicable
  • 629 Views
  • 7 replies
  • 1 kudos

Oculus Quest 2 Gallery

I've been off and on YouTube trying to figure this out, and NOTHING has helped. I can't find the gallery or cloud for my Oculus anywhere in the Oculus app. I'm absolutely confused because I've tried everything and none of it makes sense.

Oculus wont install and ive tried pretty much everything.

So for some reason Oculus decided to uninstall itself when i tried to repair it, which it told me to do, and now it wont let me reinstall it. Ive tried restarting, reinstalling, deleting files, safe mode, reinstalling the installer, giving it admin p...

Reepus by Level 3
  • 321 Views
  • 1 replies
  • 1 kudos

Can’t purchase any games

I keep receiving an error “Request Not Completed We noticed something unusual and, for your security, this request couldn't be completed. Please try again later, or visit our Help Center.” It has said this for a week and I’ve tried contacting support...

Rift RK2 Sensor making my Webcam useless

I'm having problem with oculus pc app for couple days, because this webcam. When I install oculus app with connecting webcam seems impossible for some reason, so I unplugged my webcam and installed oculus app successfully. But next day when I trying ...

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Oculus Windows App doesn’t recognize Minecraft

I am attempting to play Minecraft (Bedrock) on my Oculus Quest 2 using a compatible link cable. I downloaded the Windows Oculus App on my PC. I already own Minecraft (Bedrock) and have it downloaded to the PC through the Microsoft Store. The Oculus A...

Login Link Doesn't Work in Oculus App

Hi, I am trying to connect my Oculus quest to my PC using the Oculus app. When clicking the Continue with Facebook link in the app, it says to continue in browser but nothing happens. I assume that this is supposed to launch a hyperlink to allow me t...

Link cable not connecting in Oculus app

I have connected my Oculus Link cable (Im using the Anker cable) to my pc and tried multiple ports but the cable isnt showing up when attempting to set up device, it works with airlink but its so laggy its unusable

Oculus App Library Button Missing

For some reason, my Oculus App isn't displaying the library button anywhere in the app anymore. This happened about half a month ago, and I've finally grown tired of it not being there. I wanna access my game library from my phone again!!I have tried...

Its been 10 days and I still cant get Oculus to install

So for some reason Oculus decided to uninstall itself when i tried to repair it, which it told me to do, and now it wont let me reinstall it. Ive tried restarting, reinstalling, deleting files, safe mode, reinstalling the installer, giving it admin p...

Reepus by Level 3
  • 708 Views
  • 2 replies
  • 0 kudos

Tetris Effect: Connected Crashing Oculus App

So, I've run into a rather strange problem that I would like to get some help on. I recently installed Tetris Effect: Connected via the Microsoft Store, and started having some trouble with it almost immediately after I began playing. It would let me...

"Confirm account merge" keeps failing

I've recently purchased a Quest 2 and am currently in the first setup process.I created an Oculus account and am trying to merge it with my Facebook account from the Oculus mobile app, but every time I confirm, an error message pops up reading: "Unab...

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