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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 1317 Views
  • 18 replies
  • 7 kudos

Resolved! Facebook Account banned

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Payment Setup Doesn't Work & Support is AWOL

Dear Support Folks & Corporate Leaders, I'm sure you are all nice Oculus employees and trying your best so please don't take this personally as it isn't so much directed at you but rather is an attempt to be a touch humorous while venting my displeas...

fb0099 by Level 2
  • 404 Views
  • 2 replies
  • 2 kudos

Payment trouble

Hello, My son had 2 Visa gift cards he put on his Oculus account. One has $18 left and the other $25. The game he wants is $32. It won't allow to use up one card and the remainder on the other. Is there a way to do that? I can't add more money to tho...

pain for a game not showing in oculus app

i bought beat saber on the oculus quest 2 and when i go in the oculus app it's not in my library so i searched for it and it said i had to buy it again so i checked my purchase history then it says i bought DLCs for it but not the game pls help.

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