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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 2315 Views
  • 34 replies
  • 8 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Oculus Go - link to dropbox doesn't work

Hi, I've had my Oculus Go for years now, and have been happy using it as my main VR device for architectural 3D images, using the Gallery App and pulling the image files from Dropbox (within the Gallery App) Yesterday I switched on my Go and to my su...

tsomek by Level 3
  • 198 Views
  • 5 replies
  • 0 kudos

Resolved! Profile won't load and loss of access to some apps/games

Basically, when I try to login to my account on my oculus it doesn't log in and the profile menu says "Unable to load profile, try again later". Some of my apps/games also say they cannot confirm if I have purchased them (most likely due to the fact ...

Resolved! Oculus Quest 2 issue with accessing profile or any of my games

Hey it seems like this problem of turning on your oculus quest 2 and all your games being gone and everything saying please try again later is hitting everyone and for a while now I’ve read many many discussions on what people have done and it seems ...

Account Merging Loop

I've been trying to log into the Oculus PC app for a few days now and I keep getting stuck in this loop for merging my account, which has already been merged when I first created the account with my quest 2 (I think). Ill outline the problem to make ...

Your copy of Oculus Platform Command Line Utility is old.

Hi everyone,Trying to upload my first Oculus app to oculus store using both OVR Platform Tool inside Unity and Oculus Developer Hub but it gives the following error.Your copy of Oculus Platform Command Line Utility is old. ** Version 1.67.0.000001 ha...

volcank by Level 2
  • 335 Views
  • 2 replies
  • 0 kudos

Resolved! Oculus Quest 2 Air Link not pairing with my pc

Hi there, so I just bought a brand-new Oculus and for some apparent reason I am unable to pair my PC with Oculus Air link, it detects my PC, but I'm just stuck on the pairing screen without any prompts (This Subject of a different user that has the s...

Jakuska by Level 2
  • 494 Views
  • 1 replies
  • 0 kudos

Device keep disconnecting and reconnecting

I have an above spec and whenever I plug in my headset and try to use oculus link it will just disconnect, I'm pretty sure it is a USB problem, so I used a different port, still happened, a different cable still happened. this wasn't happening before...

Slaty1 by Level 2
  • 198 Views
  • 1 replies
  • 0 kudos

Controllers not clicking

When I put on my oculus quest 2 headset it takes my to the guardian screen and usually I would press continue to use the oculus, but this time my controllers when putting on the headset decided that they wouldn't work. When I hover the "cursor" with ...

Hobbo_o by Level 2
  • 248 Views
  • 3 replies
  • 0 kudos

Air Link Grey Empty Tab Issue

I seem to be the only one, but when I'm using Air Link, a gray tab appears that follows my head movements, is empty and doesn't dissappear no matter what I do, even when I'm playing it is still there and it is really annoying..Any ideas?

Oculus Link not Utilizing GPU fully

I am currently trying to use oculus link with my ASUS Zephyrus G14.It has the RTX 2060.I have completely disabled the integrated graphics, turned the power mode to high-performance, set the armoury crate to windows controlled, and I have told windows...

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Oculus wifi problem

Hello i have a unusual problem with my oculus quest 2. When I'm using oculus in my room the wifi in the whole house turns off and I don't have a connection (my router is working on 2,4GHz) on the oculus. When I'm connecting to the wifi on my oculus i...

Skwlx by Level 2
  • 298 Views
  • 2 replies
  • 1 kudos

My Quest 2 suddenly died?

Last night my Quest 2 screen suddenly bugged while i was playing, it showed just a static greyscale screen like old TVs when they didnt had signal and a loud white noise, after some 10 seconds the headset turned off and dont turn on since. the led in...

Phvpark by Level 2
  • 285 Views
  • 1 replies
  • 0 kudos
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