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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 1317 Views
  • 18 replies
  • 7 kudos

Resolved! Facebook Account banned

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Referral questions?

So I recently bought a Quest 2 (about maybe 6 days ago, just got it yesterday) because my friend asked me to get one so we can play VR Chat together. I didn't use the referral link because I didn't know that was a thing and he didn't know it was a th...

Referral Credit?

I have just accepted a referral code from a friend before setting up my headset. i setup the headset and haven't seen the $30 credit. its not showing on the app, and not in the headset. does it just take a few hours or something?Keep in mind i was re...

Refurbished Referral Credit

I'm getting mixed messages with the referral credit and refurbished units. Has anyone else got the store credit for refurbished units? I specifically bought refurbished units straight from Walmart. Support says its only available on "new" units, and ...

Couldn't send Referral

Hi, I recently purchased my Oculus Quest 2, as I had a chance to try it at my friends. He was trying to send me a referral code, but the app says: "Couldn't send referral. We are working on getting this fixed as soon as we can. Please try sending you...

Klem-S by Level 2
  • 280 Views
  • 2 replies
  • 0 kudos

Referral credit not received

So my friend sent me a referral link for oculus, I bought the headset via the app link he sent me and I activated my headset when it arrived. I have not received the credit, why so? PS: I am mostly sure my friend will receive credit in about 25 days.

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