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Forum Posts

(Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Bought Game, Didn't appear on library, now it's missing on store?

I just bought Lone Echo for the quest 2 through the headset. I got the email from oculus proving that the purchase has went through, as well as bank statements showing the money taken out of my account as well as an email from paypal also confirm the...

Zybun by Honored Guest
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Game Refund on 14th day ---- Pop up says I can't

Bought a game on 08/01 with store credits and today 08/15 which is the 14th day I tried to have it refunded (with under 2 hours playing time) and got the pop up saying it was not eligible for refund. Please advise why if there are 14 days to try out ...

Refund

Returned Drunkn Bar Fight and it has not sent me my money after being approved for over 2 weeks now. Confused as to what to do or if its in store credit.

Resolved! Oculus Quest 2 issue with accessing profile or any of my games

Hey it seems like this problem of turning on your oculus quest 2 and all your games being gone and everything saying please try again later is hitting everyone and for a while now I’ve read many many discussions on what people have done and it seems ...

Refund

I bought Star Wars tales from galaxy edge on the oculus store and did not enjoy it. The game was buggy and uncomfortable to use and it was not what I expected after seeing the trailer. I played the game for a bit over 2 hours so I can not use automat...

Refund Request Not Approved

I recently bought BeastSaber a few days ago and just didn’t enjoy it as much as I thought I would. I requested a refund and I hadn’t received any emails regarding the situation so I decided to check the app and it said that my request was not approve...

refund, rift s, quest

I bought in death on rift s and I also own a quest and not only is it not free on quest but it never once on the store nor in the game (on rift version) did it state anywhere that the quest version is the only one they work on now. wondering if even ...

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