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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 2285 Views
  • 34 replies
  • 8 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Game Refund on 14th day ---- Pop up says I can't

Bought a game on 08/01 with store credits and today 08/15 which is the 14th day I tried to have it refunded (with under 2 hours playing time) and got the pop up saying it was not eligible for refund. Please advise why if there are 14 days to try out ...

Refund

Returned Drunkn Bar Fight and it has not sent me my money after being approved for over 2 weeks now. Confused as to what to do or if its in store credit.

Resolved! Oculus Quest 2 issue with accessing profile or any of my games

Hey it seems like this problem of turning on your oculus quest 2 and all your games being gone and everything saying please try again later is hitting everyone and for a while now I’ve read many many discussions on what people have done and it seems ...

Bought Game, Didn't appear on library, now it's missing on store?

I just bought Lone Echo for the quest 2 through the headset. I got the email from oculus proving that the purchase has went through, as well as bank statements showing the money taken out of my account as well as an email from paypal also confirm the...

Zybun by Level 2
  • 315 Views
  • 3 replies
  • 0 kudos

Refund

I bought Star Wars tales from galaxy edge on the oculus store and did not enjoy it. The game was buggy and uncomfortable to use and it was not what I expected after seeing the trailer. I played the game for a bit over 2 hours so I can not use automat...

Refund Request Not Approved

I recently bought BeastSaber a few days ago and just didn’t enjoy it as much as I thought I would. I requested a refund and I hadn’t received any emails regarding the situation so I decided to check the app and it said that my request was not approve...

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