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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 1817 Views
  • 25 replies
  • 7 kudos

Resolved! Facebook Account banned

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

My Quest 2 stucks

My Oculus Quest 2 is in v40 and for every 5 secodns get stuck at HOME.Not allowing me to use it properly. Making some apps not work, like Horizon Workrooms. I have reseted from factory settings, restarted. nothig helps. Please! Someone! Heeeelp

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Device cannot boot after upgrade to V40

My quest2 cannot boot properly after upgrade to V40. I will stuck at the blank screen or enviroment pass through view. When problem happens, I can restart/power_off quest2. And my oculus phone app can actually access the device. I have already tried ...

refeved by Level 3
  • 69 Views
  • 0 replies
  • 0 kudos

3 Months Stuck in RMA Hell

My device has been with Oculus for 3 months now, due to a failure in the proximity sensor which was preventing the device from waking up when putting the headset on. I have had over 20 emails to support and they give no information at all, but assure...

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