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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 18 replies
  • 7 kudos

Resolved! Facebook Account banned

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Workrooms Disconnect but I can see standard guests

Hi Guys,I have a strange issue. When I'm inside a room with my collegues it happens that my avatar is "Disconnected" and he sleeps... but on the same time I can see my collegues on computer connection and my other collegues with Quests2 can hear me b...

WorkRooms not updating room logo to other users

Hi,I uploaded a logo to a few rooms and set it to be active. From my view, everything looks fine, but other participants don't see the new logo. They only see the same as me when we are using the built in logos.If they try to change to the logo I upl...

kavn by Level 2
  • 5 replies
  • 0 kudos


I am trying to use the Horizon Workrooms page to pair my headset, but I can't click anything!! I am very frustrated.