My Oculus Quest developed a fault so I called Meta support who
said,almost immediately,that they will replace it.They sent me a postal
lable to print out and I sent off my headset (in excellent condition)
with all the stuff that came with it,controll...
Hi,just to let you know I finally got my replacement headset yesterday!
I received a brand new boxed headset plus £50 credit to use at the
Oculus Store as compensation for the delay. Its been a long haul but
they did eventually do what they said they...
To let you know I am today writing to your head office by registered
letter informing them that I am going to start legal action through the
UK Small Claims Court.I am utterly disgusted at how I have been
treated.And please, I couldnt give a **bleep*...
Hi,did you ever get your headset replaced? I returned mine to Prague and
it was received on 12th July.I have been emailing weekly (9 weeks so
far) and receiving grovelling apologies and pathetic excuses but no
actual information as to why they cant s...
As a matter of interest,where did you send your headset back to? Mine
went to Prague,Czech Republic,I assume thats some kind of repair or
distribution centre. Did yours have a fault and are you getting the same
vague responses to your emails? Cheers.
Hello,since my last message I have had a response from Oculus
support,its almost exactly the same response that Ive been getting for
the last eight weeks from Meta support! Utterly useless! Looks like Im
going to have to go down the legal route after...