Make sure you put in a ticket. It doesn't sound great, support told me:
"Our engineering team is working around the clock to get this issue
resolved and you can reach out to us at any time for an update on this
issue. In the meantime, every few days ...
I've turned on/off Wifi/Bluetooth, changed wireless networks (2.4 & 5),
logged off from the app, uninstalled/reinstalled the app, and reset the
headset. I also have a ticket in with support on the issue. If there's
something else that might be helpfu...