Ah ha! I had a support ticket update from Oculus this morning saying
they'd implemented a patch and to please try again. And it worked! I
just loaded the setup as before, selected profile picture, confirmed
profile picture, and then instead of a grey...
Also the process stated above of Safe Mode, uninstall, delete folders
etc. didn't help for me. It just meant I had to download the 5GB
installer again to get the same result.
Same problem here too. Quest 2 arrived last night, set up fine
standalone on Wifi, but cannot connect it to the PC - the app allows me
to select my profile picture, confirms it, then goes to a grey/black
window forever. Only way out is to kill it in ...