I updated to the pre-release Windows 11 and now the Occulus software is
broken. It tries to start then you can see in the top of the window
Occulus isn't compatible with this systems hardware then closes and
opens over and over. Reinstalling did not ...
You should always return stuff to amazon or best buy if you can. If I
was in your situation I would have bought another quest 2 from best buy,
switched mine for the new one and returned for a full refund.