I have been having the same problem since Christmas. I’m unable to add
my credit card information to make purchases. I have contacted customer
support numerous times and keep repeating the same troubleshooting
steps. I was told back in January that m...
So it has now been 27 days since I first reported my issue of purchasing
games from the Oculus store. Oculus still hasn’t fixed the problem or
respond in any meaningful way. I just get the same generic email that
says that a dedicated team is working...
So I still can’t purchase games it has been 3 weeks with no hint of a
solution in sight. I finally got a message and it said that I need to
have “extended patience.” My question is how much “extended patience” do
I need? A full month, 2 months, 6 mon...
So, I have been dealing with “customer support” for 4 days now. The
issue is that when I put in my payment method I keep getting a message
saying that my zip code is incorrect. Oculus has continued to blame
everything from me being incompetent and no...
Yeah I that was like step number 2 or 3 during the troubleshooting I
went through. I have contacted the card company and it’s good to go, and
it works of online purchases with every other company I have used it
with. I’m sure that Oculus is just comp...
I’ve been trying to get someone to fix my issue since Christmas. I keep
being told that it was sent to a “specialized team” but no answers from
this so called team. I’ve contacted the BBB and that was basically
useless. It’s no wonder why Oculus has ...
Sorry for your problem. I’ve been going through the exact same thing.
Oculus has been “working on a solution” since Christmas for me. Don’t
expect a speedy response or resolution. They have basically told me just
open a whole new bank account.