My original headset I bought from new broke at the end of August. After
a helpful chat with support they gave me an RMA on 29th Aug to be sent
back to the Czech Republic (I live in the UK). As is normal with my DHL
experience they were "out for deliv...
I'm in the same situation and can't believe they blocked your last post
when none of our issues were resolved. I sent a pm to @PrincessPeeches
but it was ignored. The customer service is terrible! They told us to pm
their support with our ticket numb...
Bumping this thread as neither of our issues have been sorted and they
locked the other thread! @OculusSupport any reason our other thread was
locked when none of our issues have been resolved? Stop hiding and
answer our questions please:-
Mine was 15th of September! 43 days and counting! This was also the
refurb they sent out that was 1) set up on somebody else's account 2)
broken, so in total it's been over 2 months I've been without a headset.
They are obviously having serious issue...
No response as yet, but I only sent it yesterday afternoon and they get
thousands of e-mails. Maybe we should try twitter? @OculusSupport yet
another day gone by and still no ETA or details of who we can escalate
this to. Terrible customer service.
Not being able to pair controllers is a poor excuse not to send out
hardware! I had this issue with the refurb you sent out to me. Support
were unable to fix it, but I managed to find a workaround which I then
told your support about! This should of ...