...since Oculus support received my headset for a warranty replacement,
that stated a 3 day turn around. Still not received any information.
Rather than a reply that says, "soon" or "Thanks for your patience" Can
I have a replacement unit please? Tic...
Hi Ticket - 3575945 Over 8 weeks Oculus have had my faulty headset
without a replacement shipped. Rather than a "Thanks for your
patience""Someone will contact you soon""We are doing everything
possible" Could we have some action in the next 24 hours...
I returned my device under an official RMA over two weeks ago. It was
received and confirmed received 12 days ago now. The email that
confirmed that said a replacement would be issues within 2-3 working
days. When it wasn't I spoke to support who sai...
Take your unit back to your retailer to replace. Or buy a new one from
oculos and return the faulty one. Go through a chargeback process if any
issues. I'll update tomorrow and see if oculos support can help again.
I don't think it matters if they have it or not. They have confirmed
they received my Quest2 over 2 months ago, but just get the same old lip
service about how good my patience is, and it's being dealt with at the
highest level. If you are in the UK,...