You’d think that Meta would want to avoid this situation and fix the
process or be more transparent with their customers. I had to wait 3
months for my replacement and if they would have just said “hey, we
don’t have the parts, we’re sorry, and we’re...
Took me 89 days to get my Quest back after they received it. I opened a
ticket after about 5 or 6 business days of them receiving it. I waited
about 2 weeks to go full Karen which, btw, didn’t help. There is no
manager or escalation path.
I also had no luck with BBB so I’ve contacted my states Consumer
Protection Agency which I also suspect will be a dead end. I'm not sure
if it will help but I plan to send a hand written letter to this address
which is the address listed on all the O...
It’s really frustrating that there are no phone numbers or other ways to
talk to a human or escalate to a supervisor or other team for these
types of issues. They received my headset 9 weeks ago and I have no
update. As of 2/24 they don’t respond to ...