Heed this warning and buy your Oculus equipment from a reputable
retailer like Best Buy and pay the extra money for a protection plan if
you can. You will be grateful you did if you have any warranty
issues.Also, make sure to keep all receipts and lo...
Well we finally got a refund from oculus after having to provide all the
information in proof of delivery again. Worst customer experience I have
ever had in my entire life. I am convinced Facebook/oculus makes it as
difficult as possible in hopes th...
Well to give you all an update. I am still trying to get the issue
resolved with Oculus. I finally got a customer care rep that cared about
good customer service. Her name was Jennifer. She acted on it very
quickly and set everything up to do a retur...
Yes my ticket number is 2169103. Thank you for the response. I look
forward to a resolution. My mother-n-law purchased these as a gift for
the kids. She is not very technical so I have been managing the
replacement. She was disappointed we were havin...
I'm having the same issues with Oculus Support. It's the worst customer
service I have ever experienced. We too thought buying direct from
Oculus would be the best experience like we have done with so many other
consumer electronic manufacturers. Boy...
I'm having the same issues with Oculus Customer Care. It's the worst
customer service I have ever experienced. We thought buying direct from
Oculus would be the best experience like we have done with so many other
consumer electronic manufacturers. B...