It turned out that the phone required an update to the Oculus store app (even though it had only been downloaded this morning) - not that it said anything about that in the error message. All fixed and up and running now.
Hi everyone, I'm really new at this and pretty excited about getting a Gear VR with my Galaxy s7 Edge. Everything went fine with downloading software, but whenever I put the headset on I get the following error message "VR application closed unexpectedly. Remove mobile device from Gear VR , then reinsert mobile device and reopen VR application".
I have removed the phone and reinserted it a hundred times trying to get this to work, rebooted the phone, etc.. and all I get is this message. Apparently I'm meant to be 'good to go' now, but I'm not getting anywhere. Any advice? I'm sooooo frustrated with this
The last instruction doesn't seem to make any sense to me either. It says to reinsert the device and then reopen the VR application, but once I reinsert the phone I can't do anything (including reopening the VR application)!