It turned out that the phone required an update to the Oculus store app (even though it had only been downloaded this morning) - not that it said anything about that in the error message. All fixed and up and running now.
Hi everyone, I'm really new at this and pretty excited about getting a Gear VR with my Galaxy s7 Edge. Everything went fine with downloading software, but whenever I put the headset on I get the following error message "VR application closed unexpectedly. Remove mobile device from Gear VR , then reinsert mobile device and reopen VR application".
I have removed the phone and reinserted it a hundred times trying to get this to work, rebooted the phone, etc.. and all I get is this message. Apparently I'm meant to be 'good to go' now, but I'm not getting anywhere. Any advice? I'm sooooo frustrated with this 😞
The last instruction doesn't seem to make any sense to me either. It says to reinsert the device and then reopen the VR application, but once I reinsert the phone I can't do anything (including reopening the VR application)!
Same issue here. I also got the update this morning, but it haven't solved the problem, still getting the same error message. I tried to contact support, but support.oculus.com page is not working right now, fails with Error 500. (On Samsung S7 Edge)
same here this sucks I think its because this is a new thing they dont have all the bugs worked out. Mine was awesome now it just says unlock phone and re insert in vr over and over ...im so bummed I was singing the praises of this vr....not so much anymore