I've had an Oculus Quest 2 for 10 days, and it suddenly started "teleporting" yesterday. Like, I'm playing a game, and suddenly I stand somewhere else and I'm randomly rotated 0 to 359 degrees. A lot of the time, when it teleports, I momentarily see the "real world camera" view (I see my room in black and white, like when we're outside of the guardian).
Any fix? It is basically new, so hugely frustrating to say the least, and it happens enough that games are basically unplayable (several times in a minute, or sometimes just a few minutes without doing it).
I tried restarting, turning on all lights, cleaning all four cameras, but none of that worked. All batteries (headset and controllers) are basically full.
Hello there! Thank you for reaching out and notifying us of your current issue. It seems like you're having guardian issues. You should definitely not be getting reset during game play. This should be an easy fix, and we're happy to help you out.
Steps to try:
We recommend you submit a support ticket with one of our specialists if the issue still persists. We don't have all the tools required to assist properly here on the forum. They'll be happy to go over your next options with you!