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Black screen

Level 2

Hello, my oculus has turned to a black screen. I’m tryin to do things but I can my see nothing even when I try to reset it. I have not used this and it’s just weird that it turned black when it just sits in the case.


Community Manager
Community Manager

Hey there! That's not an experience we want to hear from our customers. We'd love to help you.


Can we please get the following information:

  • Device model (Quest 1, Quest 2, Rift, Rift S, etc.)
  • Is this when using the headset standalone or when connected to the PC?
  • Has the device been dropped?
  • Do you see any status lights on the side of the headset? If so what color is it?
  • What troubleshooting have you done? We don't want to have you repeat steps.


Once we have this information we can better assist you. We look forward to hearing from you.