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Black screen

Desisimpsonn
Level 2

Hello, my oculus has turned to a black screen. I’m tryin to do things but I can my see nothing even when I try to reset it. I have not used this and it’s just weird that it turned black when it just sits in the case.

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there! That's not an experience we want to hear from our customers. We'd love to help you.

 

Can we please get the following information:

  • Device model (Quest 1, Quest 2, Rift, Rift S, etc.)
  • Is this when using the headset standalone or when connected to the PC?
  • Has the device been dropped?
  • Do you see any status lights on the side of the headset? If so what color is it?
  • What troubleshooting have you done? We don't want to have you repeat steps.

 

Once we have this information we can better assist you. We look forward to hearing from you.