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Can’t factory reset

RoyaltyAF
Level 2

Well, I used to have my ex’s account as primary on my oculus and I don’t have his Facebook account so I can’t log into anything so I’m trying to factory reset from the oculus itself and it’s not letting me do that. 

1 REPLY 1

Are you powering the headset off completely, holding down Vol- and pressing Power until the boot menu with the factory reset option appears?