I sent off a broken Quest 2 on Tuesday, and the refurbished replacement arrived on Saturday. That's pretty great service!
But now I'm stuck. The Q2 gets to the "remove the tabs from your controllers" screen - but won't detect my controllers.
Replacing the batteries in the controllers
Leaving the batteries out for 30 minutes
Holding down the Oculus button + B
Factory resetting the Q2 using Volume Down + Power
Nothing works. And because I can't get past that screen, I can't pair the Android app with the HMD. I've tried:
Restarting my phone
Uninstalling and reinstalling the app
Nothing works. The Android app asking for the pairing PIN, accepts it, then displays an error message.
When I did the RMA, I was told to only send back the HMD - not the controllers. But it seems there's no way to pair a Q2 with controllers which were previously assigned to a different Quest.
Now I'm stuck and Oculus support is suggesting I RMA the controllers!
Is there any way to pair the controllers? Or pair my phone with a Quest 2 which hasn't got any controllers?
That helps, thanks for the link. I didn't even know what to look for. I literally have been without a working headset since August 8 and gone back and forth with support over two refurbished headsets they exchanged and both didn't work out of the box. I've been trying the last week to get a refund but they keep telling me to take videos to send them so they can see what's wrong. They already tried one fix, that didn't work, because I don't think I'm even connected to WiFi or bluetooth at all. Pretty sure they don't want to refund me, and pretty sure their next "fix" won't work. I hope I can get in and make it work this way. Then I'll at least have a working head set. I'm also considering just doing a notice of dispute to see if that won't make them give me a refund. Honestly, time is money and I've already spent more than $300 worth of my time trying to fix this. It's ridiculous. Anyway thanks for the help and letting me vent!
Thank you terence Eden you are my hero . I have received my second refurbished headset with the same pairing bug and I decided to follow your tutorial. It worked perfectly. I can't believe META doesn't update the headset before sending them to their customers. I did it in 5 min because I'm used to rooting android devices but It's not so easy for a noob.
How did you get your PC to recognize the headset if the 'yeah sure mate, access me' dialogue popup when you plug in the USB-C never appears? I've got ADB installed and the headset in the blank black space following the meta logo after you select 'sideload update' but nothing appears on the headset.
When I run ./adb devices in the powershell, it just says 'List of devices attached with nothing under it.
I've used this USB port when I was modding my last headset, so I don't think the port is the problem.
Hi TerenceEden, I have the same problem, RMA returned device, can't pair to my Iphone to set it up, so nothing works. I am going to try the PC/sideload update you describe. I have a Win10 PC and an Iphone, do I need the ADB app? I am not connecting to an Android phone, or is the QUEST 2 running Android?