09-04-2022 01:42 PM
I sent off a broken Quest 2 on Tuesday, and the refurbished replacement arrived on Saturday. That's pretty great service!
But now I'm stuck. The Q2 gets to the "remove the tabs from your controllers" screen - but won't detect my controllers.
I've tried:
Replacing the batteries in the controllers
Leaving the batteries out for 30 minutes
Holding down the Oculus button + B
Factory resetting the Q2 using Volume Down + Power
Nothing works. And because I can't get past that screen, I can't pair the Android app with the HMD. I've tried:
Restarting my phone
Uninstalling and reinstalling the app
Nothing works. The Android app asking for the pairing PIN, accepts it, then displays an error message.
When I did the RMA, I was told to only send back the HMD - not the controllers. But it seems there's no way to pair a Q2 with controllers which were previously assigned to a different Quest.
Now I'm stuck and Oculus support is suggesting I RMA the controllers!
Is there any way to pair the controllers? Or pair my phone with a Quest 2 which hasn't got any controllers?
09-15-2022 01:18 PM
I've followed the directions exactly, but am running into the same problem as Frugu. When I hit step 10 I get "adb: failed to stat file update.zip: No such file or directory. Is there something else I need to be doing, or are we just anomolies?
09-15-2022 01:37 PM - edited 11-02-2022 10:36 PM
Deleted
09-15-2022 02:14 PM
Hey murdrrdbypirates,
I appreciate the attempt to help. I have been running the command from the correct folder as far as I know. The adb folder in which I have placed the update.zip file. I have no problem getting to step 10, and it is showing my device, but I can't seem to get past that point.
I guess I'll be waiting until these guys get their act together, or maybe head out and start looking for pennies to pick up from the sidewalk since it's looking like I could save up for a new quest 2 that way before they actually get this fixed.
09-16-2022 03:10 AM
Thank you so much, you are a legend! I have been stuck on this issue for nearly three weeks now and I can finally use my Quest 2 again!
09-16-2022 03:33 AM
in powershell
PS C:\adb> adb sideload update.zip
loading: 'update.zip'
* cannot read 'update.zip' * I can't figure this out
09-16-2022 10:33 AM
Hi there! We're glad to hear that this issue was resolved! We'd like wish you happy gaming!
09-16-2022 10:42 AM
Is this a serious comment? How is downloading an unverified firmware update from a random Google Drive and sideloading it to the Quest 2 a resolution?
@Ryanality could somebody please take a proper look into this.
09-16-2022 10:57 AM
Hi there! We would to assist you with this! At this time, we would life for you to reach out to our support team here for further assistance.
09-16-2022 11:00 AM
I've already spoken to support about this quite a few times now, and the only help I have been offered is "This is an ongoing issue and our engineers are working on it." I'm just being told to wait for an unspecified amount of time.
09-16-2022 11:02 AM
Same here. No ETA for a fix and sorry "we gave you a paperweight" and "Nothing we can do, please be patient' ...