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Can't set up RMA'd Quest 2. Doesn't detect controllers or pair with Android

TerenceEden
Level 4

I sent off a broken Quest 2 on Tuesday, and the refurbished replacement arrived on Saturday. That's pretty great service!

But now I'm stuck. The Q2 gets to the "remove the tabs from your controllers" screen - but won't detect my controllers.

I've tried:

  • Replacing the batteries in the controllers

  • Leaving the batteries out for 30 minutes

  • Holding down the Oculus button + B

  • Factory resetting the Q2 using Volume Down + Power

Nothing works. And because I can't get past that screen, I can't pair the Android app with the HMD. I've tried:

  • Restarting my phone

  • Uninstalling and reinstalling the app

Nothing works. The Android app asking for the pairing PIN, accepts it, then displays an error message.

 

When I did the RMA, I was told to only send back the HMD - not the controllers. But it seems there's no way to pair a Q2 with controllers which were previously assigned to a different Quest.

Now I'm stuck and Oculus support is suggesting I RMA the controllers!

 

Is there any way to pair the controllers? Or pair my phone with a Quest 2 which hasn't got any controllers?

132 REPLIES 132

Nice summary. I was trying to find a way to get the files this helped.  They didn’t test this scenario old headset firmware new controller fw!  

T0KAA
Level 4

Screenshot (11).png

ummmmmm oculus yall tryna expain this?

planetfour
Level 2

command window (from the proper directory) doesn't recognize adb as a command, and so it can't see my device. This does not seem like a user friendly resolution.

I had to use .\adb for the command in the PowerShell window since "Windows PowerShell does not load commands from the current location by default," so I used .\adb devices and .\adb sideload update.zip

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T0KAA
Level 4

OMG IT WORKED BUT IM SO PISSED CAUSE THE PAIRING SCREEN KEEP POPPING UP OMGGGGGGG

please fix yall stuff now im back to square one kill me 

 

Smattayu
Level 3

This is where I'm stuck. For all I know the solution might be something incredibly simple that I'm missing, but I'd love some direction if anyone that knows is willing to lend a hand.

 

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