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Controller keeps disconnecting while playing

I play my Quest 2 and when I swing my arm it glitches out and flies away, sometimes it disconnects. This will effect my gameplay in a negative way and i will be getting Bonelab this week.

3 REPLIES 3

OculusSupport
Community Manager
Community Manager

Hey @handsomesquidward1. 

Have you checked that your batteries are making good contact? 

Sometimes the issue is the springs are making poor contact and the battery is not properly seated. Then while in VR, you might make a motion that throws off the controller. 

Are you batteries well charged? 

Sometimes fresh batteries can fix issues like that as well. 

Does the lighting situation in the room change over time as you play?

Over an extended play period the lighting in the room may get darker 

 

Please let us know if any of these tips worked for you.

If you still need more assistance, please open a ticket with support and we will do everything we can to help the situation

https://metaque.st/Support

Ok now it disconnects very very frequently, every less than a minute. This makes playing bonelab very unenjoyable.

@handsomesquidward1 Did you hit up the support team? They can take a closer look and see what can be done.