I have a rift S that is not able to finish setup. I've had it for a couple years, hasnt been used in maybe 6 months, but after trying to set it up on another computer, it does not connect. USB connects, displayport will not. I've done a clean install of nvidia drivers, I've reinstalled USB drivers, windows updates have been performed, I've disconnected all other monitors and USB devices, tried the oculus driver exe, still nothing. Sometimes it'll connect, but then when I click next onto the sensor setup, it will disconnect. Any suggestions?
Hey there, @ajsmith1217!
Thank you for reaching out! We're never happy to hear about someone having a hard time getting set up, but it does pop up from time to time. Fortunately, we've seen it before, and we're always more than happy to take a look with you. You've done a fair amount of work and got a good head start, so let's see what we can make happen!
You mention that you're getting set up on a new computer. Do you know if this particular computer meets all the Rift S requirements? Also, are you running a laptop or desktop? Just to double check on that real quick, here's the requirements for getting the Rift S to run.
With that bit out of the way, let's move on to a proper possible solution, eh!? With your DisplayPort not being recognized, you could be looking at a power supply issue, mate. Give this a shot!
This usually resolves the whole "No DisplayPort" issue. Please let us know if it doesn't, and we'll definitely have more tricks up our sleeve for you!
Hello again, @ajsmith1217!
Oh no! That's not what we were hoping for! Just to clarify, and this is an important detail, are you on a desktop or laptop? Our next steps could change depending on what you're using.
As far as what we can do for now, let's go for an complete uninstall and clean install of the Oculus Software. This is going to be a bit of a different process opposed to the usual "uninstall and reinstall", but this usually takes care of things when adjusting the power settings don't work out. Please follow it step-by-step and let us know how it goes!
Here's the whole process:
1. Disconnect the Rift/Link cable from the computer.
2. Disconnect your computer from the internet.
3. Backup any necessary content.
4. Reboot into Safe Mode.
5. Uninstall Oculus PC app using the Control Panel.
6. Delete all Oculus folders from the following folder:
7. Remove any Oculus folders from the following locations:
8. Restart your computer in normal mode.
9. Reconnect your computer to the internet.
10. Install Oculus PC app again using the setup tool from our website here.
11. Reconnect the Rift/Link cable and re-test the headset.
We've got you, mate!
Hey there, @Garfieldcat3288!
Did you follow the steps we previously posted? Check those USB power settings and it will take care of this most of the time. If that doesn't work, going for the complete uninstall and clean reinstall usually resolves everything.
If you're still in the weeds after following both of those steps, let us know! We'll be more than happy to take a closer look at everything with you. Grab your logs by following the instructions listed here, and send us and email or chat by following this link. We have more tools at our disposal there, and will be able to see exactly what issues are keeping your headset from working properly.
Hopefully the steps above help, but if not we'll see you on the support side. Good luck! We're looking forward to seeing you in VR soon.