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Emerging issue - Desktop App not finalizing the process after merging facebook in to meta

Mecowaty
Level 4

Hello Support Team.

 

After merging faceboook account in to the meta, my headset works ok, mobile app as well, however my desktop app fail to work. It says:

Continue in the browser

To confirm facebook login, go now to your default internet browser

Confirmation might take few minutes

 

Above I have translated from my system language.

 

The it opens my mozilla window where it try to open some odd link that starts with "htt_ps://www.figowa.com/?native_app_id=..." and the following page content:

Sorry, something went wrong.

We're working on getting this fixed as soon as we can.

Go Back

Meta © 2022 · Help
 
On different browsers I have same issue, so issue is not browser related
Restarting the app does not solve the issue
Restarting PC does not solve the issue
 
System - Windows 10 - latest update
System drivers - at the latest version (CPU Intel I5, MB, GTX1660TI, etc)
 
I will not re-install the application, as I have quite a GB of data to download then
 
Currently I have no access to half of my Oculus library and entire Steam VR library - this is not something that can wait for the next update in Q3 22.
 
In the app I still have a arrow back, that does literally nothing, Help Center that redirects to the non-existing meta page:
with content:
This page isn't available at the moment
This may be because of a technical error that we're working to fix. Please try reloading this page.
 
Awaiting the solution/fix
7 REPLIES 7

nnixon4_
Level 4

same exact issue 

Mecowaty
Level 4

Issue started on 27.08.2022

Issue reported here on 28.08.2022

29.08.2022 - no response from support at all

Bloodlet
Level 8

Exact same issue


@Mecowaty wrote:

Issue started on 27.08.2022

Issue reported here on 28.08.2022

29.08.2022 - no response from support at all


30.08.2022 - no response from support at all

Bloodlet
Level 8

I tried repairing the oculus launcher and it didn't make any difference.

However I then deleted the oculus file. Which for me was located C:\Oculus (This is not where I stored my library of games) and reinstalled the whole launcher and it allowed me to log in with my account and is now working fine.

31.08.2022 - no response from support at all

01.09.2022 - no response from support at all

02.09.2022 - no response from support at all

did not worked for me. At this point, I have even uninstalled the app to install it again and now I have ended up with: Can't connect. Looks like we can't reach the oculus server. Please check your connection.

before the installation even starts