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HELP ! My OQ2 is completely unusable since the last update

azeaze22232A34
Level 2

I can't use it at all, I'm stuck on the pairing screen with the 5 digit code. And when I go to the mobile application it gives me this error “Software update required - To access your Meta account and avoid a factory reset, update your device with the latest software. Make sure that it's plugged in to a power source and connected to Wi-Fi for the update to complete successfully”

 

Here is a screen B938A9F7-3CBE-4AEF-931D-2903404415C3.png

 

Of course I can't activate the wifi since I'm stuck on the pairing screen.

 

I've already done some research and it seems that this problem is old and there is still no solution. (https://forums.oculusvr.com/t5/Oculus-Quest-2-and-Quest/Cannot-use-occulus-since-update/td-p/983609) and on the virtual reality discord many have exactly the same problem and can't fix it. I've been trying to fix the problem for 2 days now but I haven't found any solution, neither the hard reset, nor using the app on ios and android.

 

I also tried this solution but it did not work https://forums.oculusvr.com/t5/Support/Quest-2-Software-Update-Required/m-p/988133#M149347

 

If you have any suggestions please because right now my device is completely useless

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hello! We are sad that you are experiencing this problem and that it is interfering with your gaming. We understand that this is alarming, but don't worry, we've got your back and will have you back up and running in no time.

 

Could you please open a support ticket here so that we can look into this further for you?