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HELP! With moving to Meta account…

BillieBonney32
Honored Guest

HELP!!

I updated and restarted, 4x, but never received any prompts. Moved to my Oculus app and it stated to update to a new Meta account, so I created an account using my email. Eventually my headset showed a code to pair. When I went to the pair page on my phone, it stated that it was synced, but my headset stated that Their was a problem and I needed to set up my Meta account. Went to that page setup using email and FB and neither work. Keeps saying my email and/or profile is taken. HELP!!! Stuck in this loop and unable to use headset…

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hello, BillieBonney32! We see you're experiencing difficulties accessing your account; we understand this can be concerning, but don't worry, we've got your back.

 

Please PM us so that we can look into this further for you and get you back up and running. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

west.909024
Honored Guest

My son is having  the same issue 

armchairgull386
Honored Guest

Same I’m sooooo sad 😢 

Hello there, @armchairgull386! We know how important it is to have access to your Meta Account, and we're happy to look into this further with you! 

 

Could you please send us a private message with as much detail as you can about what you are experiencing? To send us a private message, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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