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Horizen profile fail

Tortuga81
Level 2

So i have alot if games ive paid for and it said to make a horizen account and i followed all the steps and it said code failed and it told me to factory reset so i did. And i got back on after the setup and im in my oculus account bit its the horizen kne not my oculus and i have none of my games or anything just a fresh account and now im sitting here tryjng to figure out how to get my games back.

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there Tortuga81! We understand this whole situation can be a bit tricky. Don't worry though, we are here to help. In order to keep all you information safe, we need you to PM us. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.