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I need help!

Noeykai
Level 2

My son purchased games without my permission. Can I please talk to some one who can remove these from my account? 

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hi @Noeykai! Don't worry, we'll be happy to look into these unintended purchases with you. First off, if you haven't already, we strongly recommend sending in refund requests for any app that was purchased without your knowledge. Here's how:

  1. Open the Meta Quest Mobile app on your phone.
  2. Tap Menu in bottom right corner.
  3. Tap Settings.
  4. Tap Purchase History.
  5. Select the content you'd like to request a refund for.
  6. Tap Request Refund.
  7. Follow the on-screen instructions to request your refund.

If you have an issue with getting a refund for any of the apps, please PM us here or reach out to our email and chat teams HERE. We'll do what we can to straighten this out. Thanks!