11-27-2022 10:56 AM
It won’t pair I’ve unpaired it and I can’t re pair it I’ve tried absolutely everything
11-28-2022 12:45 AM
Having the exact same issue. Even tried a factory reset but now can't even get past the pairing screen because of it.
11-29-2022 09:28 AM
Hey there, boltage. VPLT, we see you having issues with pairing your controller and understand how confusing this situation can be allow us to help you out.
Details on how to recalibrate your controller below:
Let us know if this helps.
12-01-2022 10:03 AM
Hey there, Srimok! We are checking to see if you still need assistance and if you have gotten your controller to pair.
12-29-2022 06:10 PM
Hello. I am having the same issue and have sent 2 reports. I have the Meta Quest 2 app, is this not what I should be using? I do not have the option to recalibrate my controller. Please help!!!!
12-29-2022 06:25 PM
Hey Maxthenoob, we saw that you were experiencing a problem with your left controller not pairing. Since we have been in your position previously, we are aware of how this might interfere with your time. Please allow us to help you by getting your controller working properly again.
12-30-2022 01:43 PM
I have done a factory re-set. Paired and unpaired the controllers- both of them. Removed the battery, restarted my phone.
The left controller will pair. And I can get through almost an entire game, then it stops pairing and I have to do the entire process over again for the controller to only pair momentarily.
12-30-2022 01:57 PM
Hey, @Maxthenoob! Thanks for providing that information. We see that you've done quite a bit of troubleshooting. Not to worry. We suggest contacting our support team here. They have the tools to look into this further for you to find the root issue. We hope this is helpful to you.
12-30-2022 01:59 PM
And when I turn the headset on the left controller does not have power. I have changed batteries and it shows in app that the battery is at 100% on the left controller.
12-30-2022 02:48 PM
Hey there @Maxthenoob! Make sure you check to see that you completed the steps listed above. If you're still having issues after trying all of those steps then we recommend reaching out to our wonderful support team, as they have access to more tools that will allow them to better assist you.