Ok so this just started the other day, my quest 2 will no longer charge via the Oculus link cable, and when I play PCVR the Q2 battery is discharging fast, I'm talking lost 40% charge in 10 mins.
After playing around I have found a strange issue, the link is plugged into the USB C on my MoBo and when checking power outputs for USB ports the Quest 2 port is showing 0 power output, yet the link cable works fine just stopped supplying power all of a sudden.
unsure if this is a software issue in my PC, It charges fine via a wall socket
So far, I unplugged everything from other USB ports, no luck
Plug my Pixel phone into the link cable and it gets a power reading of 896 mA
Tested in a USB 3 port and the Q2 shows 500mA
Tested on another USB c-c in same USB C port and same issue 0 power output
Mobo is only 3 months old ROG Strix B550-F Gaming
if anyone knows a possible solution?
Updated with another test:
Using power cord that came with Q2, plugged into USB C port on back of PC, Phone plugged in reads 500mA, plug Q2 in and reads 0mA
That's a good idea too. I think I'm going to do the same. After playing some more stuff, I think the Anker 10ft cable is just a bit too short for my setup. I prefer the weight. flexibility, and L-shape connector of the official Link cable as well. Hopefully Oculus will actually fix the issue though.
They stopped replying to me as well. Last I heard was, "We are going to look into this and will require more time to look into possible options available to you" and that they'd get back to me in 3-5 days. That was on March 10th. I followed up on the 14th and 18th - still no response. Hopefully this just means someone higher up is actually looking into it and working on a fix.
I have this same problem. Checking in usbdview:
Usb A to C cable - quest 896mA charge rate
Usb C to C cable - quest 0mA charge rate.
Usb C to C cable - Samsung phone 896mA charge rate (using same port as quest)
I got the v28 update tonight too on my headset and this issue is still present.
Yep, still have the issue on Quest 2 v28 as well. I went as far as RMA'ing my Link cable, they sent me a new one... same result. Support said they were going to pass along the info to the team. Hoping that maybe v28 of the Oculus PC software will do something to fix it, but so far, the PTC v28 doesn't seem to either. Will test it more to see if it "kicks in" at some point, since I know they do have a battery optimization feature, where the charging isn't supposed to happen until it's down to a certain percentage. Problem is that it wasn't charging at all, and the battery dies in like 1.5-2hrs.