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Meta log (or is it set up - I have no idea) asking for a code from my headset but there is no code

princesscruella
Level 2

FFs - this is the worst UI ever - seriously guys - when I try to get into Meta on my pc it asks for a code from my device but there is no code. What with not being able to log into the phone app and now this - what hope is there. This is a really horrible experience for something that is supposed to be fun and relaxing. Please help

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hello! We're sorry to hear you're having trouble finding the code to pair your device and enjoy your gaming. We understand that this can be alarming, but don't worry, we've got your back. Let's see what we can do to get you back on track.

 

Could you please uninstall, then reinstall the PC app and restart the device? Please also ensure that the PC app and the device are connected to the same WiFi network. Those steps should have resolved your problem. If you are still having problems with this, please open a support ticket here so that we can look into it further for you.