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Missing Resident Evil 4 code from Quest 2 Bundle

Deaeth85
Level 2

I just went to Wal-Mart to get a Meta Quest 2 since I saw you got Beat Saber and RE4 with purchase, however I cannot seem to find the redeem code for RE4.

1 ACCEPTED SOLUTION

Accepted Solutions

PrincessPeeches
Meta Quest Support
Meta Quest Support

Hey everyone!

Thank you for sharing your feedback in regards to our Resident Evil promotional bundle! This bundle does work a little differently than some of our digital promotional redemptions. While you do get an email to redeem Beat Saber, the Resident Evil game is actually a physical code that comes in the box with the Quest 2 you purchased on or after November 18th. If you purchase the bundle and have any trouble with either redeeming your code or a missing code, please reach out to our support folks here and they should be able to get you sorted! Please feel free to continue sharing your feedback here as well as we always love to hear your thoughts!

Thanks!

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View solution in original post

13 REPLIES 13

evanichow
Level 2

I got the code inside, but failed to redeem… it said the code does not exist….

In case you didn't know, there are (for some reason) two different places to redeem a code. One is under your actual profile, the other is a redeem option on the actual page of the game itself. If it doesn't redeem in under your profile, try under the actual game page on the store. A code that will redeem under your profile -> redeem code won't redeem on the page for the game, and vice-versa.

In-VR Gaming Convention: http://queue.vip/8nNttrc

Can I know where I can find in my profile? I have no idea, even in App and VR….. thanks!

If you go to the Quest store in a browser (while logged in):

https://www.oculus.com/experiences/quest/

Click your avatar/portrait at the top right (I'm looking at it on a PC here), and you'll get a menu, the first item of which should be the option for your profile.

In-VR Gaming Convention: http://queue.vip/8nNttrc

Deaeth85
Level 2

Any answer to the original post? Posts been hijacked by another question inside my own lol.

Sorry about that! Have you tried the live chat support? Might be worth a shot if you haven't done so already. They've helped me out there a few times.

In-VR Gaming Convention: http://queue.vip/8nNttrc

I'll give that a shot, than you

Hi there Deaeth85. We're ecstatic to hear that you have purchased a new Meta Quest 2. We hope you are enjoying our wonderful worlds in VR! Glad you have reached out to us with questions about our Resident Evil 4 Quest 2 Bundle, To confirm, did you purchase your device within the promotion window? In order to receive the promo sticker on the box, gamers will need to have purchased on/after November 18, 2022. Do let us know if you have any further questions, looking forward to hearing from you.

Yes, I bought it 2, maybe 3 days ago.