cancel
Showing results for 
Search instead for 
Did you mean: 

My Oculus app will not let me purchase apps/games

Dekciwx
Honored Guest

My oculus any time I try to buy something it has this pop up

1 ACCEPTED SOLUTION

Accepted Solutions

Hey there DowDAO! We hear you are having issues purchasing, and know that can definitely leave you feeling something. Let's see what we can do to help you.

 

If you trying to add a payment method, then we have a few things to try:

 

  • Try another web browser
  • Check to see if the financial institution placed any restrictions
  • Try another network connection type
  • Try another network location
  • Restart the device
  • Try another device
  • Try another payment method.
  • Clear cache and cookies on the browser

If you have tried all of these steps and you are still unable to add a payment method, Please reach out to us HERE.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

33 REPLIES 33

BekahP123
Honored Guest

I’ve added my PayPal account and a debit card, and when I go to purchase a game, it says ‘Sorry, something went wrong!’. Very frustrating!

Dekciwx
Honored Guest

6C8A9914-E5D5-414B-8B37-B200DC64A9B9.jpeg

I’m having this same issue! So annoying!

HerzogGaming
Honored Guest

same problem 🙁

wanted to buy the electronic mixtape in beat saber, but i cant purchase 

 

any fix yet?

currently going through this. Seen more people are as well.

dormindk
Honored Guest

Same issue here.

Anonymous
Not applicable

I was having the same issue until I tried making the purchase from the store on www.oculus.com. It seems like the purchase has gone through but I've yet to try accessing it on my Q2. Wasn't able to purchase on the app or on the device before trying the desktop site shop. 

Worked for me too - www.oculus.com
also I found an update to the Oculus app on my iPhone. After updating I can purchase games again. 

Get Help
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset
Tips and Tricks: Help with Pairing your Meta Quest
Trouble With Facebook/Instagram Accounts?